- Product Returns
Nature's Happiness proudly supplies premium quality, whole food, organic, and natural supplements.
We are happy to accept returns on any unopened product within 30 days of purchase. Refunds for returned products will be issued to the original form of payment. We do not charge restocking fee's on products that are returned. Shipping and handling charges are non-refundable.
All of our orders come with shipping insurance, and complete tracking and delivery information. If you receive a damaged product, you must be able to provide us with a photo of the damaged product, so that we can file a claim. If you cannot provide us with a photo or other proof of the damage, we may not be able to offer you a refund or replacement for your product.
No returns on select items
We do not accept returns or refunds on products that have been opened and/or used. Some sale items are short-dated or may have been discontinued by the manufacturer. You will be notified if a product is short dated, but not necessarily if it has been discontinued. Please contact us to see if your order can be returned.
Important Information: During the summertime months, some products such as raw chocolate, trail bars, and lip balms could melt if left outside for a long period of time. Please special order an ice pack, or request special shipping instructions if you do not think you will be home when the package arrives. It is also helpful to leave instructions for the delivery person on where to leave your package if you will not be home when it arrives. We cannot accept returns for heat-damaged products.
Customer Return Request Process
1. Log into Nature's Happiness, then go to My Account.
2. Go to Completed Orders, then click Return Item(s) next to their item.
3. Fill out the following items on the return request:
- Quantity to return
- Return reason
- Return action optional
- Comments optional
4. Click Submit Return Request.
Please call us if you still have questions at 385-238-4109. You can also contact us here > https://www.natureshappiness.com/contact-us/